Welcome to e-Customer Service Hall

Customer Service Department

Customer Service Department, which follow the office of HE the Minister, is the link between the competent authorities within the Ministry and the beneficiaries of its services (students, parents, the ministry employees and local institutions).

The department aims to Facilitate the procedures for the beneficiaries to obtain the services provided by the Ministry through meeting the customers in electronic customer service hall and customer service sections in the educational directorates. The department also aims to activate various electronic communication channels to reply various inquiries concerning the services of the ministry, receive customers applications and transfer them to the competent authorities inside and outside the ministry, follow up and inform the customer about the procedures.


We are committed to provide our services accurately and transparently through a group of competent and experienced employees using various types of technology to facilitate and expedite the timely delivery of the transaction.


Providing our services accurately and efficiently to all customers to achieve high levels of satisfaction.

Organizational Structure